Frequently Asked Questions
Once your order ships, we’ll email you a tracking link. You can also reply to your order confirmation email and our team will look it up for you.
If your order hasn’t shipped yet, contact us as soon as possible at [email protected] and we’ll do our best to update it.
Email [email protected] with your order number within 60 days of purchase, and we’ll guide you through the simple process. Full details are on our Refund Policy page.
Yes. All payments are processed securely through BuyGoods using encrypted checkout. SlimSet never stores your card details.
Take 1 capsule daily with a full glass of water, ideally approximately 30 minutes before your morning meal, as directed on the label. Because SlimSet contains caffeine, we recommend taking it earlier in the day.
SlimSet is crafted in the USA in an FDA-registered, GMP-certified facility under strict quality standards. Every ingredient is researched for safety and recognized nutritional roles.
SlimSet contains caffeine. As with any supplement, we recommend showing a bottle to your doctor if you take medication or manage a health condition — especially if you are pregnant, nursing, or sensitive to stimulants.
Individual results may vary. Metabolic wellness works from the inside out, and nutritional support takes time to build. Many people prefer to allow 60–90 days of consistent daily use, alongside a balanced diet and regular activity.
Download links for The Metabolism Reset Guide, Crave Less, Live More and Energized & Active arrive in your order confirmation email. If you can’t find them, write to us and we’ll resend them.
Shipping
Processing
Orders are processed within 1–2 business days of purchase. You’ll receive a tracking number by email as soon as your package leaves our US warehouse.
Delivery Times
US delivery typically takes 5–7 business days via Priority Shipping. International orders may take 7–14 business days, depending on customs processing in your country.
Free Shipping
Free shipping is included on qualifying multi-bottle orders — the 6-bottle package always ships free within the United States.
Tracking Problems
If your tracking hasn’t updated in more than 5 business days, contact [email protected] with your order number and we’ll chase it down for you.
Returns & Refund Policy
Our 60-Day Money-Back Guarantee
Every SlimSet order is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund of the purchase price within 60 days of your original order date.
How to Request a Refund
- Email [email protected] within 60 days of your purchase date.
- Include your order number and the email address used at checkout.
- Our team will provide return instructions, including the return address: SLIMSET — PO Box 12730, Ogden, UT 84412.
- Return any remaining or unopened bottles as instructed — you may keep the digital bonuses.
Refund Processing
Once your request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer. Shipping charges, where applicable, are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery and we’ll arrange a replacement or full refund at no cost to you.